Woof n' Stuff

Business and visiting hours fall between 9am and 6pm, Monday-Friday. Regarding services, there will be an extra charge for hours outside of this window.  100% of all extra charges will go to the Woof n' Stuff employee performing the service. Phone calls, texts and emails will be returned within 24 hours if not sent within this window. We do not accept time specific calls as our schedules change daily and we can not guarantee specific times accurately.

We allow our staff a 2 hour window to arrive at your home for services. This allows for the travel time between services to ensure we meet all our clients needs.

​

The client authorizes Woof n’ Stuff to enter their home and provide services as outline by the client during the 2 hour service window. Woof n’ Stuff may adjust care for the safety and wellbeing of the pet(s) and home if Woof n’ Stuff deems it necessary.

​

The service officially starts the moment we arrive at your door and continues until we lock your door when we leave. For apartment buildings our time starts the moment we enter the building.

​

If you live in a complex or apartment building that has a secure entry or door person, please go through whatever policies they have for regular entry for dog walkers. If they don’t have dog walker policies we can talk to them (we’re excellent with door people). If entry into the building becomes regularly time consuming, we will request a key/fob before we will be able continue service. This is to ensure we get to your companion in a timely manner and on to our other services for the rest of the day.

​

Woof n’ Stuff is not liable for charges, fines, or other damages as a result of malfunctioning or otherwise triggering of an alarm system. The client is responsible for letting their security provider know any pertinent info regarding the Woof n' Stuff staff member assigned to their pet(s). The client is also responsible for letting us know their passcode and any other information we may need to know if alarm goes off.

​

Woof n’ Stuff determines whether or not a property is unsafe for entry and/or if it is safe to approach clients pet(s). If damages or injury occur during service period, Woof n’ Stuff reserves the right to close the service period prior to its scheduled close and/or safely secure the pet(s) in any manner necessary, at the clients expense.

​

Woof n’ Stuff reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.

Services may be scheduled/canceled within 24 hours of the start of service without an additional fee. If we arrive for our visit to find you home because you forgot to cancel, we will have to charge full price for that service. Concessions will be made for inclement weather or emergencies.

​

Services scheduled to fall during holiday periods that are not made at least seven (7) days in advance will be subject to additional fees. Cancellations during holiday periods must be made up to seven (7) days in advance of the start of service. After that period, a cancellation fee will be applied in the amount of 50% of the total reservation. Cancellations of less than 48 hours are due in full. Concessions will be made for inclement weather or emergencies.

​

Boarding:
Except for holiday periods, boarding may be scheduled or cancelled up to 48 hours in advance of the first scheduled boarding day with no additional fee. Cancellations of less than 24 hours are due in full. Concessions will be made for inclement weather or emergencies.

Monthly regularly scheduled services do not occur during holiday periods. If you still require your regular services on these holidays, please let us know in advance so we can add you to the schedule. There will be an additional charge for holiday services. 100% of all extra charges will go to the Woof n' Stuff employee performing the service.

​

Holiday Periods are defined as:

• Good Friday through Easter Monday.

• The Friday before Memorial Day through Memorial Day.

• July 4th.

• The Friday before Labor Day through Labor Day.

• Thanksgiving Day through the Sunday after.

• Christmas through New Years Day.

Our policy is to make sure you get the same staff member for your companion for every service you schedule. This is especially important for more anxious pets but also good for keeping things consistent for you as well. In the event that the staff member assigned to your pet(s) should request time off or call out from illness, we will immediately let you know and have a substitute staff member take their place. We can’t guarantee that your substitute will be the same every time but we will make sure that they are provided a profile sheet with your care preferences and routine. All of our staff are bonded and insured through Pet Sitters Associates, LLC and regular cancellation and scheduling policies still apply.

All dogs will be required to be on a leash during walks. Your walker will check your collar and leash before every walk to make sure it fits properly and is secure. Woof n’ Stuff is not responsible for damage incurred due to pet escaping because of faulty leash or collar. We will do our best to avoid any issues with the collar or leash and will advise you with any problems or suggestions we may have.

The Client gives Woof n’ Stuff permission to use photographs and videos taken by Woof n’ Stuff of the Pet(s). Photos will not show large parts of the home or Client’s possessions or photos with the client in the background. Video will exclusively be taken outside of the home or approved by the Client before using for media or marketing. Photographs and videos can be requested to be taken down from social media.

We do not share or sell your email or any other of the personal information you entrust to us.

Woof n’ Stuff must be provided with one (1) key/fob upon the initial meet and greet. We have the right to make a copy of the key provided to insure continued service in case a key is misplaced. Your key will be cross coded without your address or personal information on it or near it for your security.