We allow our staff a 2 hour window to arrive at your home for services. This allows for the travel time between services to ensure we meet all our clients needs.
The client authorizes Woof n’ Stuff to enter their home and provide services as outline by the client during the 2 hour service window. Woof n’ Stuff may adjust care for the safety and wellbeing of the pet(s) and home if Woof n’ Stuff deems it necessary.
The service officially starts the moment we arrive at your door and continues until we lock your door when we leave. For apartment buildings our time starts the moment we enter the building.
If you live in a complex or apartment building that has a secure entry or door person, please go through whatever policies they have for regular entry for dog walkers. If they don’t have dog walker policies we can talk to them (we’re excellent with door people). If entry into the building becomes regularly time consuming, we will request a key/fob before we will be able continue service. This is to ensure we get to your companion in a timely manner and on to our other services for the rest of the day.
Woof n’ Stuff is not liable for charges, fines, or other damages as a result of malfunctioning or otherwise triggering of an alarm system. The client is responsible for letting their security provider know any pertinent info regarding the Woof n' Stuff staff member assigned to their pet(s). The client is also responsible for letting us know their passcode and any other information we may need to know if alarm goes off.
Woof n’ Stuff determines whether or not a property is unsafe for entry and/or if it is safe to approach clients pet(s). If damages or injury occur during service period, Woof n’ Stuff reserves the right to close the service period prior to its scheduled close and/or safely secure the pet(s) in any manner necessary, at the clients expense.
Woof n’ Stuff reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.